- sacddAsked on October 19, 2017 at 04:45 AM
Not after 10000 entries.but there are 30000 records.
- JotForm SupportamyAnswered on October 19, 2017 at 10:13 AM
We would like to apologize for any inconvenience the issue has caused you. I guess this problem because of redundancy of your submissions. When I try to download the excel report, I can replicate your issue. Because of this reason, I am escalating the issue to our developers.
Whilst our developers are working on it, I would like to recommend you to use another method for the excel report of your submissions. Please follow this user guide: How to Export Form Data to Excel
But please note that this method will generate the report in parts. When I check your form, I see that you have total 30145 submissions. Since you have over 3400 submissions you need to download multiple CSV files each with 3400 submissions.
So please be sure that you have already downloaded all of the parts.
When we have any updates on the issue, you will be informed via this support thread.