What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Incomplete PayPal Payments

    Asked by NewVoices on September 07, 2012 at 09:17 AM

    About half of my submissions had trouble using the PayPal option on the JotForm. Is there anyway you can tell me what the problem is and how I can fix it?

    I am not sure if it is a clarity issue on the process or if there is some sort of programming issue. Can you check into this and get back to me as soon as possible.


    Thank you,


    Page URL:

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 07, 2012 at 10:01 AM


    After doing a test submit, I found no issues with regards to your form's Paypal payment module.

    The incomplete payment entries in your form's submissions page are actually caused by user's abandonment of the Paypal payment page. There is no clarity issue on the payment process nor a programming issue on our end.

    Those people plainly and simply did not go through with the payment.

    Hope this post answers your questions.

  • Profile Image

    Answered by NewVoices on September 07, 2012 at 10:32 AM
    That was my conclusion as well!
    Thank you,