- kenirwinAsked on October 19, 2017 at 10:08 AM
I'd like to suggest something: when a person is replying to a support ticket marked private, they are already logged in as someone who has gone through the human-identifying process once. Wouldn't it be nice if they didn't have to fill out a Captcha every time they replied to a message?
Please consider it!
- JotForm SupportNik_CAnswered on October 19, 2017 at 12:14 PM
Thank you for your suggestion.
I will forward this thread to our backend team for a possible implementation so private threads are not required to go through spam check.
- JotForm DeveloperHelenAnswered on October 30, 2017 at 10:19 AM
First of all, thank you for contacting us.
As per your suggestion, the captcha will not show when a user is replying to the thread that she/he already started and that is marked as private.
- kenirwinAnswered on October 30, 2017 at 10:43 AMThat’s great – thank you!