No Captcha when replying to private support ticket

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    kenirwin
    Asked on October 19, 2017 at 10:08 AM

    Hi folks,

    I'd like to suggest something: when a person is replying to a support ticket marked private, they are already logged in as someone who has gone through the human-identifying process once. Wouldn't it be nice if they didn't have to fill out a Captcha every time they replied to a message? 

    Please consider it!

    Thanks
    Ken

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    Nik_C
    Answered on October 19, 2017 at 12:14 PM

    Thank you for your suggestion.

    I will forward this thread to our backend team for a possible implementation so private threads are not required to go through spam check.

     

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    Helen
    Answered on October 30, 2017 at 10:19 AM

    Hello Ken,

    First of all, thank you for contacting us.

    As per your suggestion, the captcha will not show when a user is replying to the thread that she/he already started and that is marked as private.

    Thank you,

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    kenirwin
    Answered on October 30, 2017 at 10:43 AM
    That’s great – thank you!
    Ken
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