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    Radio button values are missing when an unsubmitted form is printed

    Asked by EdwardFerris on September 07, 2012 at 10:36 AM

    When I complete a form (as a user) - including completing various input scales - the rating selection doesn't print, only the text in the notes box. I'm talking about before the form is submitted.

    When its submitted - as the recipient - I see the ratings. But the user should also be able to print a copy of the entries they have made.

    Am I doing something wrong in the form design?

    Thanks.

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    JotForm Support

    Answered by NeilVicente on September 07, 2012 at 11:51 AM

    Actually, this is caused by a bug in Internet Explorer 8. Microsoft was able to correct this in IE9.

    You can try other browsers such as Firefox or Chrome to double check.

    To be honest, there's not much we can do on our end to get around this serious bug. What I advise you to do is to insert a notice asking your users (using IE8) to view the form in a different browser.

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    Answered by EdwardFerris on September 09, 2012 at 08:17 AM

    Thanks, Neil. I appreciate it. I opened in Chrome and can now see the data in the print format.

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    Answered by gori-mathew on September 09, 2012 at 08:34 AM

    Welcome and we are glad to know that your problem is now solved.