I seem to be having trouble Encrypting a Form

  • MaineAutoMall
    Asked on October 19, 2017 at 2:07 PM

    Hello,

     

    I have made it all the way up to the Download Private Key prompt. Once I download it, the prompt doesn't go away, and if i click the x to close the prompt it sets the encryption setting to no.

     

    If I may be doing anything wrong, please feel free to mention it.

    Thank You

  • Marvih
    Replied on October 19, 2017 at 3:17 PM

    Try setting it to "Yes" again then proceed entering your password. If it says "you already have saved a public key", select "I will use my existing key". 

    I seem to be having trouble Encrypting a Form Image 10
    That is the key you have already downloaded and will be use to unlock your encryption.

    Let us know how it goes.

  • Marvih
    Replied on October 19, 2017 at 3:18 PM

    Here is the complete guide on setting up form encryption https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

  • Noah Hay
    Replied on October 23, 2017 at 2:00 PM

    I encountered the same issue with this route, however after playing around (mainly logging in and out a few times and refreshing the page a bunch) the drop-bar stayed on yes for encryption, instead of reverting to no as the problem was originally.

    I believe your suggestion was definitely correct, however the first few times I tried it, it did revert to No.

    As of now, It no longer reverts to No, so it is resolved.

    Thank You for your help.

  • Marvih
    Replied on October 23, 2017 at 3:03 PM

    Glad that it was resolved on your end :)