Braintree: How to send payment confirmation to the submitter?

  • Profile Image
    skanney
    Asked on October 19, 2017 at 05:19 PM

    i have customers who think they paid when they haven't. how can they get verification payment went through?

  • Profile Image
    Kevin_G
    Answered on October 19, 2017 at 09:06 PM

    I would recommend you to just add an email auto-responder to your form, it will be sent to your submitter and you may edit it to include just the needed information. 

    You just need to include the payment field since it will contain the payment information that will look like this: 

    15084615381.png

    The same info will be displayed on the submissions page so you can confirm the payment has been processed. 

    This guide will help you adding the email auto-responder to your form: https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email 

    I hope this helps.