Braintree: How to send payment confirmation to the submitter?

  • skanney
    Asked on October 19, 2017 at 5:19 PM

    i have customers who think they paid when they haven't. how can they get verification payment went through?

  • Kevin Support Team Lead
    Replied on October 19, 2017 at 9:06 PM

    I would recommend you to just add an email auto-responder to your form, it will be sent to your submitter and you may edit it to include just the needed information. 

    You just need to include the payment field since it will contain the payment information that will look like this: 

    Braintree: How to send payment confirmation to the submitter? Image 10

    The same info will be displayed on the submissions page so you can confirm the payment has been processed. 

    This guide will help you adding the email auto-responder to your form: https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email 

    I hope this helps.