My client is getting an error message when trying to use my form. I'll attach a screenshot of the error. Please help!

  • celenadixson
    Asked on October 19, 2017 at 5:51 PM

    answers Screenshot 10

     

    Page URL: https://form.jotform.com/72906960284161
  • Kevin Support Team Lead
    Replied on October 19, 2017 at 9:55 PM

    I can see you're using the PayPal integration, but it seems to be working on my end, here is a screenshot of the payment page I was redirected to: 

    My client is getting an error message when trying to use my form. Ill attach a screenshot of the error. Please help! Image 10

    Are you still experiencing the issue? 

    I would recommend you to ask your client to test the form again using incognito mode so a fresh copy of the form is loaded. 

    Please let us know if the problem persists. 

  • celenadixson
    Replied on October 19, 2017 at 10:43 PM
    Yes! I figured it out! Thank you!
    Sent from my iPhone
    ...