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    I updated one of my forms last night and it's not showing the updates on my page, it does show updates in my forms at jotform.com

    Asked by lindy on September 07, 2012 at 11:59 AM

    Lindy Sweeny

    form: MCA Website Information

    my site: http://www.ourmca.com/mcaorderform.html

     

    I've used jotform for years and have loved your service,

    this is the first time I've had a problem.  Please advise

     

    Thank You!

    Lindy Sweeny

    405 838-6138

    email: lindy@ourmca.com

    Page URL:
    http://www.ourmca.com/mcaorderform.html

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    Answered by jeanettebmz on September 07, 2012 at 12:15 PM

    Hello Lindy

    We appreciate your words towards our service. Please accept my  apologies for this inconvenience, we have performed a database maintenance to improve our quality of service and this caused that some users that have their forms hosted into www.jotform.us  or   www.jotformpro.com , experienced data replication issues.

    I have inspected the embedded code into your page. The form is hosted into

    http://www.jotformpro.com

    So please modify the current embedded URL in your page,

    FROM http://form.jotformpro.com/jsform/22498866755978

    TO    http://www.jotformpro.com/form/22498866755978

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    Answered by lindy on September 07, 2012 at 01:26 PM

    I did as you asked and republished and then the page was blank

    I have switched it back.  Having the old form is better than no form at all!

     

    PLEASE ADVISE

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    Answered by jeanettebmz on September 07, 2012 at 01:57 PM

    Can you please tell me if this is the updated form ?  otherwise, you would need to log into your Jotform account using www.jotformpro.com and update your form.

    Then on your page source code, please make sure the URL of the form gets modified, from http://form  to http://www

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    Answered by lindy on September 07, 2012 at 02:33 PM

    yes that is my updated form

     

    I see another difference in the two links

    FROM http://form.jotformpro.com/jsform/22498866755978

    TO    http://www.jotformpro.com/form/22498866755978

    the first one has /jsform/

    the second one has /form/

    could this be the problem?

    PLEASE ADVISE

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    Answered by jeanettebmz on September 07, 2012 at 03:32 PM

    Ok, my fault, the correct one is

     http://www.jotformpro.com/jsform/22498866755978

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    Answered by lindy on September 07, 2012 at 04:40 PM

    AWESOME!  That did it!

     

    PLEASE don't tell me I have to do that for all of the forms in my account?

    please advise

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    Answered by jeanettebmz on September 07, 2012 at 04:49 PM

    We had this replication data during the last 2 days due to a database maintenance, so people performing changes on those days were having problems, if you have done updates lately in any other form , you should do the same process, otherwise, there should not be any problem.