My JotForm changes are not updating in preview or in the online form

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    MFSC
    Asked on October 20, 2017 at 12:22 AM

    We have an existing JotForm setup to collect event entries. I have made adjustments to some elements, but while these are saved, they aren't being reflected in the live form (or if I use the Preview function).

    I have changed some pricing items; this is a live form and currently in use so we would really like to get these changes out!

    Thanks for your assistance.

     

  • Profile Image
    Jim_R
    Answered on October 20, 2017 at 04:13 AM

    Hello @MFSC - Unfortunately, without any basis for comparison, we can't tell which changes are not reflecting. Can you please tell us what specific changes have you done through the Form Builder that did not reflect on the Preview?

    Is there any chance that your form was also embedded on a page on your website? If so, can you share with us the URL so we can check the form from there directly?

    Sharing a screenshot of the difference would also greatly help in discerning the difference(s) between the two.

    Complete guide: How-to-Post-Screenshots-to-Our-Support-Forum 

    I don't see any differences, visually, when I checked your form. For the time being, I cleared your Form Cache to see if that will help. Please get back to us with the info I'm requesting above so we can have a better look.