What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Checkout error - java.io.IOException: Error 'DNS_ERROR'

    Asked by riverstoneenergycenter on September 07, 2012 at 12:34 PM

    Google Checkout's message in the 'tools' section of google checkout's merchant site:

    We encountered an error trying to access your server at https://www.secure.jotform.com/ipns/gco.php -- the error we got is java.io.IOException: Error 'DNS_ERROR' connecting to url 'https://www.secure.jotform.com/ipns/gco.php'

     

    I have seen threads of people who have had similar issues, but can not find an answer for this specific problem.  Please advise as soon as possible.  Thank you!

    Page URL:
    http://jotform.us/form/22423582961152

  • Profile Image
    JotForm Support

    Answered by Deygus on September 07, 2012 at 01:42 PM

    Was this problem ocurring today at all or did this happen yesterday and before? Please let us know, I've checked your forms and integration and everything appears to be stable.

    If it was happening yesterday you may want to try again today to see if it happens. I say this because we recently migrated our servers to a more powerful cloud and it had caused data replication problems with some lag to happen.

    We have since fixed the problem but I am wondering if your problem may be due to the migration it may have knocked your form api recognition offline rendering it as a google error. So I ask that you please test it again within your google account and let us know so that we can assist you further if the problem is continuing.

  • Profile Image

    Answered by riverstoneenergycenter on September 10, 2012 at 09:46 AM

    Thank you very much for your response. Unfortunately, the problem is
    continuing, and has continued even up to this morning.
    Please advise as soon as possible so we can get this resolved. Thank
    you, and have a great day!

  • Profile Image

    Answered by riverstoneenergycenter on September 10, 2012 at 09:47 AM
  • Profile Image
    JotForm Support

    Answered by EduardoMendez on September 10, 2012 at 02:52 PM

    @riverstoneenergycenter

    Please double check your integration.  It seems that there may be an error with the "API callback URL".

    Please make sure that the "API callback URL" is set to:

    https://secure.jotform.com/ipns/gco.php

    or

    https://www.jotform.com/ipns/gco.php

    You will find more information on how to do it here.

    If that doesn't work, please let us know. We'll be glad to further assist you!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 10, 2012 at 02:54 PM

    @riverstoneenergycenter

    The solution provided by our colleague in this particular thread might be of help:

    http://www.jotform.com/answers/72051-Error-message-from-Google-

    Please keep us posted on your results.