New updates do not appear while previewing form

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    Asked on October 20, 2017 at 02:41 AM

    Hi, I modified our form

    but changes don't display, see enclosed what I get (e.g. no video as when I'm in the build modus) can you help1508481650Screenshot 2017-10-20 08.38.36

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    Answered on October 20, 2017 at 04:42 AM

    We are sorry for the inconvenience you have.

    When I view your form named "Bewertung Luftstopper zur Prosecco", I am able to see the video and changings you have done as you can see the screenshot below:

    1508488867Screen Shot 2017-10-20 at 11.4

    The reason of this issue is your web browser caches. My recommendation is please clear your web browser caches occasionally while working on the form.

    Thank you.

  • Profile Image
    Answered on October 20, 2017 at 04:57 AM

    Hi, seeing the same issue and I have cleared cache. Is this a server issue?

    Which also makes me concerned on any issues on submission of forms.

  • Profile Image
    Answered on October 20, 2017 at 06:38 AM

    Dear @Genfin,

    I have split the thread in order to assist better. Please follow your thread at the following URL: 

    Thanks in advance.