I changed email recipient but it is still sent to old email address.

  • JosephRichardGroup
    Asked on October 20, 2017 at 3:23 AM
    2) Some forms notifications are still being sent to jared@jrgvancouver.ca even though I have switched them to j.harman@jrg.ca > Can you please check into this asap as it's also effecting my business.
  • Ashwin JotForm Support
    Replied on October 20, 2017 at 3:48 AM

    I'm sorry for the trouble caused to you. 

    I did check your form and did not find any issue with that. You have configured your form's notification email alert to send submission email to j.harman@jrg.ca. Please check the screenshot below:

    1508484684emailrec Screenshot 10


    There is no reason why your your form will send submission email to any other email address. Your form has no condition as well to send submission emails. 

    I would suggest you to please test your form again and get back to us if the issue persists.