I made some revisions to a form and saved it but the old form is still showing up.

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    Asked on September 07, 2012 at 01:01 PM

    I have always been able to make changes to forms real-time and save the new version and have it show up right away.  I just made quite a few changes and saved the form but even though I saved it and used the link provided, the old version of the form keeps showing up.  Any thoughts?

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    Answered on September 07, 2012 at 02:12 PM


    Please accept our  apologies for this inconvenience, we have performed a database maintenance to improve our quality of service and this caused that some users that have their forms hosted into www.jotform.us  or   www.jotformpro.com , experienced data replication issues.

    I have inspected your forms and they are hosted in:


    You may want to log onto this server when making changes to your form for quicker results as there is sometimes a delay in the replication to the other servers.

    Let us know if you have any other issues!

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    Answered on September 07, 2012 at 07:03 PM

    Hi ocpartnership,

    As a temporary solution for this issue, (in the embed code) just simply change http://form to http://www

    For example, if your embed code is:

    <script type="text/javascript" src="http://form.jotform.com/jsform/xxxxxxxx"></script>

    Change the URL to:

    <script type="text/javascript" src="http://www.jotform.com/jsform/xxxxxxxx"></script>

    Hope this help!

    Thank you!