What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I made some revisions to a form and saved it but the old form is still showing up.

    Asked by ocpartnership on September 07, 2012 at 01:01 PM

    I have always been able to make changes to forms real-time and save the new version and have it show up right away.  I just made quite a few changes and saved the form but even though I saved it and used the link provided, the old version of the form keeps showing up.  Any thoughts?

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    JotForm Support

    Answered by EduardoMendez on September 07, 2012 at 02:12 PM

     

    Please accept our  apologies for this inconvenience, we have performed a database maintenance to improve our quality of service and this caused that some users that have their forms hosted into www.jotform.us  or   www.jotformpro.com , experienced data replication issues.

    I have inspected your forms and they are hosted in:

    www.jotform.us

    You may want to log onto this server when making changes to your form for quicker results as there is sometimes a delay in the replication to the other servers.

    Let us know if you have any other issues!

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    Answered by pinoytech on September 07, 2012 at 07:03 PM

    Hi ocpartnership,

    As a temporary solution for this issue, (in the embed code) just simply change http://form to http://www

    For example, if your embed code is:

    <script type="text/javascript" src="http://form.jotform.com/jsform/xxxxxxxx"></script>

    Change the URL to:

    <script type="text/javascript" src="http://www.jotform.com/jsform/xxxxxxxx"></script>

    Hope this help!

    Thank you!