Form is not sending the information to my email address?

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    Supershutters
    Asked on October 20, 2017 at 05:29 AM

    Hi I have created a form for my customer to build there order and have a submit button at the bottom but it is not sending the information over to my email address. Is there something I need to do?

    Many Thanks 

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    Kevin_G
    Answered on October 20, 2017 at 09:56 AM

    I have just checked your form and I can see you have conditionally sending the emails: 

    15085073731.png

    However, the conditions seem to have errors about missing fields, please note that you should either disable or delete such conditions, the only one that needs to be either fixed or deleted is the condition related to the email. 

    If the condition related to the email is disabled then the email will not be sent, if it's fixed then the email will only be sent if the condition is met. 

    15085077992.png

    I hope this helps. 

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    Supershutters
    Answered on October 20, 2017 at 04:39 PM

    Hi thank you I have done the above but still not receiving an email.  Not sure what im doing wrong.  


    I would also like a thank you message once my customer has clicked to submit their order.


    Thank you

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    Supershutters
    Answered on October 20, 2017 at 04:54 PM

    Hi I think i have now managed to get the order sent to my email.  I just need to add a thank you message once the customer has submitted their order


    Thanks

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    Kevin_G
    Answered on October 20, 2017 at 06:01 PM

    I'm glad to know you're receiving emails now, please check this guide that will help you setting up an email autoresponder that will be sent to your submitter: https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email 

    If you have any question, please let us know.