New updates do not appear while previewing form

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    TBSE
    Asked on October 20, 2017 at 07:39 AM

    Hello,

    On my ticket order form, the information I saved within JotForm is not appearing when the Jotform is made public.

    - Specifically, the text in the heading, next to the logo.

    Look at the text within the JotForm "Ticket Order Form" then make it public, open that JotForm link on a browser, and you will see that the text did not save.


    Thanks

  • Profile Image
    Rose
    Answered on October 20, 2017 at 08:05 AM

    We have already known this problem but it should be fixed now. Could you please check and let us know if the problem still persists on your side?

  • Profile Image
    TBSE
    Answered on October 20, 2017 at 08:07 AM

    OK, will check now.

  • Profile Image
    TBSE
    Answered on October 20, 2017 at 08:08 AM

    Same problem.

    Here is the JotForm link: https://form.jotform.me/71783263323456


    Within my account the JotForm is called "Ticket Order Form." Check the heading as its different from what is made public.

  • Profile Image
    Rose
    Answered on October 20, 2017 at 08:15 AM

    Hi,

    Actually, we tested this and is working on our side. Please click to enter once you make your changes and then preview your form. It should works with this way. 

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    TBSE
    Answered on October 20, 2017 at 08:29 AM

    OK, will check now.

  • Profile Image
    TBSE
    Answered on October 20, 2017 at 08:30 AM

    Hello.

    No changes. The text in the header for the "Build" tab and that, which appears in the "publish" section is still different. The new text in the header is still not saving.

  • Profile Image
    Rose
    Answered on October 20, 2017 at 10:48 AM

    Please accept our apologies for this inconvenience. 

    We checked your form once again and replicated it on your form. Please note that we pushed a fix for it and everything works as expected now as you can see here:

    15085108472.gif

    If you have more questions, please do not hesitate to write us.