Missing data on an email submission

  • Profile Image
    jczlnski
    Asked on October 20, 2017 at 08:53 AM

    When I receive an email order from my Jot Form some key data is missing.

    How do I edit the for to include the data I need?


    Example or email received that is missing the items ordered:



    email_logo_small.png

    Zephyr Basketball Order Form

     


    Full Name

    jay zelinski

    Phone Number

    (920) 7162996

    E-mail

    jzelinski@strategiesltd.com

    School Drop Off

    SMC High School

    Comments/Notes

    Test order


     

     

     

    Example that does list the items ordered:

     

    email_logo_small.png

    Zephyr Athletics Orders

     


     
     
    Reverse Applique Hoodie (Amount: 45.00 USD, Size: Adult XL, Color: Navy Blue with Lt Blue, Quantity: 1) Reverse Applique Hoodie (Amount: 45.00 USD, Size: Adult XXL, Color: Navy Blue with Lt Blue, Quantity: 1)

    Total: $90.00

    Full Name

    Elizabeth McNulty

    Phone Number

    (920) 7271786

    E-mail

    lizmcnulty@sbcglobal.net

    School Drop Off

    SMC High School

     
  • Profile Image
    jczlnski
    Answered on October 20, 2017 at 09:23 AM

    I think my issue is in this area where the field on the top left is blank but corresponds with {input5} on the right. I have tried to select and insert the "My Products" field in "Form Fields" on the top right but nothing different is received.


    1508505765email submission.jpg


  • Profile Image
    Kevin_G
    Answered on October 20, 2017 at 11:18 AM

    I have just checked your form and it seems to be including the selected products: 

    15085125071.png

    I would recommend you to delete the currently email notification and add a new one so you get the last updates from your form: 

    https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    https://www.jotform.com/help/25-Setting-up-Email-Notifications 

    However, please note that the payment field is not required which means that your users may submit the form without selecting any product, if you want to force your users to select a product and have always filled the payment field, then you need to set it up as required. 

    15085127001.png

    I hope this helps. 

  • Profile Image
    jczlnski
    Answered on October 20, 2017 at 11:28 AM

    I was able to add the "My Products" field on my submissions but it it listed above the chart with the other submission data.  It works as is, isn't the cleanest look but it does not include that needed data.

  • Profile Image
    Jan
    Answered on October 20, 2017 at 12:28 PM

    The field name of your payment field is {input5}. It means that payment data will appear where the {input5} is located in the email message.

    150851664310-21-m4m34.png

    May I ask what data is not included in the email notification?

    We do have a guide that will help you strip the payment details. Here's the link: https://www.jotform.com/help/231-How-to-Strip-Payment-Labels-and-Separate-Payment-Info-on-Email-Alerts.

    Hope that helps. Thank you.