What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When I edit my form it doesn't show up correctly online

    Asked by MechanicalContractors on September 07, 2012 at 02:16 PM

    It shows that my form is correctly edited and saved, but online the changes are not taking affect.  In preview it looks good, but when I go to pull the source code and I click Preview there it shows the old form.

    Very strange! This is something new because I've never had an issue in the past. 



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    JotForm Support

    Answered by EduardoMendez on September 07, 2012 at 02:50 PM

    Please accept our  apologies for this inconvenience, we have performed a database maintenance to improve our quality of service and this caused that some users to have data replication issues.

    I have inspected your forms and they are hosted in:



    You may want to log onto the corresponding servers when making changes to your forms for quicker results as there is sometimes a delay in the replication to the other servers.