Amount not showing in the email notification

  • Profile Image
    TroyBrewer
    Asked on October 20, 2017 at 12:33 PM

    Hi...  Kinda strange.. .The AMOUNT isn't appearing in the email notification..  The form I'm referring to is here: https://form.jotform.com/72694441659165

     

    ughh!  uploaded the wrong image and now I can't remove that image.. anyways -- here is the screenshot:  https://www.dropbox.com/s/u10iqpswvsqzi8r/Screen%20Shot%202017-10-20%20at%2011.32.38%20AM.png?dl=0

     

    Any suggestions appreciated.

     

    T

  • Profile Image
    Marvih
    Answered on October 20, 2017 at 01:25 PM

    The amount doesn't show since you are selling subscription, which doesn't have fix price or not a single time pay.

  • Profile Image
    TroyBrewer
    Answered on October 20, 2017 at 01:33 PM

    Okay --  but I have 3 options to choose from on checkout,  why can't this OPTION be shown in the email?


    T

  • Profile Image
    Marvih
    Answered on October 20, 2017 at 02:25 PM

    Unfortunately that is how the payment integration is built. But we can have a work around for this by using a "Single Choice" field for the subscription products.

    First you add a "Single Choice" field for your products

    1508523477261.png


    Second is to add a calculation value on those options https://www.jotform.com/help/301-How-to-Assign-Calculation-Value

    1508523538262.png

    Third is to add a "Form Calculation" widget which will be used to capture the price of the selected product

    1508523634263.png

    Then lastly delete the products on your payment integration, then add a single product like the GIF below.

    1508523789265.gifThe "Get Price From" option I selected is the field ID of the "Form Calculation" widget we added earlier.

    I have cloned your form and add these workaround https://www.jotform.com/build/72925415921963

    You may clone it again if you wish to by following this guide. https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL