Amount not showing in the email notification

  • TroyBrewer
    Asked on October 20, 2017 at 12:33 PM

    Hi...  Kinda strange.. .The AMOUNT isn't appearing in the email notification..  The form I'm referring to is here: https://form.jotform.com/72694441659165

     

    ughh!  uploaded the wrong image and now I can't remove that image.. anyways -- here is the screenshot:  https://www.dropbox.com/s/u10iqpswvsqzi8r/Screen%20Shot%202017-10-20%20at%2011.32.38%20AM.png?dl=0

     

    Any suggestions appreciated.

     

    T

    Jotform Thread 1278556 Screenshot
    Page URL: https://form.jotform.com/72694441659165
  • Marvih
    Replied on October 20, 2017 at 1:25 PM

    The amount doesn't show since you are selling subscription, which doesn't have fix price or not a single time pay.

  • TroyBrewer
    Replied on October 20, 2017 at 1:33 PM

    Okay --  but I have 3 options to choose from on checkout,  why can't this OPTION be shown in the email?


    T

  • Marvih
    Replied on October 20, 2017 at 2:25 PM

    Unfortunately that is how the payment integration is built. But we can have a work around for this by using a "Single Choice" field for the subscription products.

    First you add a "Single Choice" field for your products

    Amount not showing in the email notification Image 10


    Second is to add a calculation value on those options https://www.jotform.com/help/301-How-to-Assign-Calculation-Value

    Amount not showing in the email notification Image 21

    Third is to add a "Form Calculation" widget which will be used to capture the price of the selected product

    Amount not showing in the email notification Image 32

    Then lastly delete the products on your payment integration, then add a single product like the GIF below.

    Amount not showing in the email notification Image 43The "Get Price From" option I selected is the field ID of the "Form Calculation" widget we added earlier.

    I have cloned your form and add these workaround https://www.jotform.com/build/72925415921963

    You may clone it again if you wish to by following this guide. https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL