Paypal submission not showing Quantity of product purchased

  • Profile Image
    markwillard2
    Asked on September 07, 2012 at 02:56 PM

    Basically no options or total from the purchased items are coming through via email from jotform. 

    Would make it easier if options were included.

     

    Sample of email from jotform:

    jotform.com
     
    Question Answer
    Options
    Sponsor a Mouse (Fill out Name field below) (Quantity: )
    Total: $0.00


    ==Payer Info==
    First Name Mark
    Last Name Willard
    E-Mail mwillard247@gmail.com

    ==Address==
    Name Mark Willard
    Street 2258 Schuetz road
    ste. 100
    City Saint Louis
    State MO
    Zip 63146
    Country United States
    Mouse Name(s) The Brain Mill
    Company Logo PDQ_Notary_logo_CMYK.jpg

     

    Thanks,

    Brian

  • Profile Image
    EduardoMendez
    Answered on September 07, 2012 at 04:58 PM

    Hello Bryan, I found this comment on a similar thread:

    "You need to enable IPN in your Paypal account. JotForm needs confirmation from Paypal that a user has completed payment before displaying payment data in your form's submission page and sending you an e-mail notification"

    And here is a set of detailed instructions that another member of our team posted on another related thread:

    - Log-in to your merchant account
    - Click Profile
    - On the right side, click "Instant Payment Notification Preferences"
    - You'll see a page explaining IPN features, click "Choose IPN Settings" button at the bottom.
    - Put following URL in the "Notification URL" box: http://www.jotform.com/ipns/paypal.php
    - Select "Receive IPN messages (Enabled)"

    - Click Save.

    If after setting your IPN in your Paypal account and the problem still persists, please let us know!

  • Profile Image
    markwillard2
    Answered on September 07, 2012 at 07:04 PM

    That makes sense however the instructions for finding th IPN is not correct for my account. With some research I was able to find the settings here: https://www.paypal.com/cgi-bin/customerprofileweb?cmd=_profile-ipn-notify

    I have updated my settings and hopefully this will now work.

  • Profile Image
    jonathan
    Answered on September 07, 2012 at 08:36 PM

    @markwillard2

    Hi, please do update us if applying the new settings worked on your form.

    Feel free to contact us if you need further assistance.

    Thanks.