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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Paypal submission not showing Quantity of product purchased

    Asked by markwillard2 on September 07, 2012 at 02:56 PM

    Basically no options or total from the purchased items are coming through via email from jotform. 

    Would make it easier if options were included.

     

    Sample of email from jotform:

    jotform.com
     
    Question Answer
    Options
    Sponsor a Mouse (Fill out Name field below) (Quantity: )
    Total: $0.00


    ==Payer Info==
    First Name Mark
    Last Name Willard
    E-Mail mwillard247@gmail.com

    ==Address==
    Name Mark Willard
    Street 2258 Schuetz road
    ste. 100
    City Saint Louis
    State MO
    Zip 63146
    Country United States
    Mouse Name(s) The Brain Mill
    Company Logo PDQ_Notary_logo_CMYK.jpg

     

    Thanks,

    Brian

    Page URL:
    http://www.supportjanda.org

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    JotForm Support

    Answered by EduardoMendez on September 07, 2012 at 04:58 PM

    Hello Bryan, I found this comment on a similar thread:

    "You need to enable IPN in your Paypal account. JotForm needs confirmation from Paypal that a user has completed payment before displaying payment data in your form's submission page and sending you an e-mail notification"

    And here is a set of detailed instructions that another member of our team posted on another related thread:

    - Log-in to your merchant account
    - Click Profile
    - On the right side, click "Instant Payment Notification Preferences"
    - You'll see a page explaining IPN features, click "Choose IPN Settings" button at the bottom.
    - Put following URL in the "Notification URL" box: http://www.jotform.com/ipns/paypal.php
    - Select "Receive IPN messages (Enabled)"

    - Click Save.

    If after setting your IPN in your Paypal account and the problem still persists, please let us know!

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    Answered by markwillard2 on September 07, 2012 at 07:04 PM

    That makes sense however the instructions for finding th IPN is not correct for my account. With some research I was able to find the settings here: https://www.paypal.com/cgi-bin/customerprofileweb?cmd=_profile-ipn-notify

    I have updated my settings and hopefully this will now work.

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    JotForm Support

    Answered by jonathan on September 07, 2012 at 08:36 PM

    @markwillard2

    Hi, please do update us if applying the new settings worked on your form.

    Feel free to contact us if you need further assistance.

    Thanks.