Paypal coupon code works on form but discount isn't being passed to Paypal

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    bendproweb
    Asked on October 20, 2017 at 06:27 PM

    I have a form that worked fine until today.  When you apply the discount code it show that amount in the Total field on the form.  When you go to pay on Paypal the discount is no longer applied.  It doesn't work when I try the direct link or where I have the form embedded.  It's a WordPress site.  I've tried the regular script code and the iframe code. Neither work.  The code is supposed to end today. People are trying to use the form and aren't getting their discount.  Any ideas?  Thanks!!

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    bendproweb
    Answered on October 20, 2017 at 06:39 PM

    Still not sure why it wasn't working.  I ended up deleting the coupon code and just made a new one with the same code.  It seems to be working fine now.  

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    Kevin_G
    Answered on October 20, 2017 at 08:18 PM

    Glad to know your coupon code works as expected now. 

    It may have been a temporary/isolated issue with the old one; however, if you keep experiencing the problem, please let us know, we will be happy to help you. 

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    shatorat
    Answered on October 22, 2017 at 11:18 PM

    I am experiencing the same issue with my form and my subscribers
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    ashwin_d
    Answered on October 23, 2017 at 04:24 AM

    @shatorat I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1279742