What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded to a $9.99 premium account yet it still says "free". This was done two days ago, shouldn't that have been upgraded already?

    Asked by mreaume on September 07, 2012 at 04:47 PM
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    Answered by jeanettebmz on September 07, 2012 at 05:04 PM

    I have searched for either your email or username (posted on this thread) and I was not able to find an order reference number into our records.

    Can you please provide us with the Order Reference number so we can match the records?

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    Answered by mreaume on September 10, 2012 at 01:32 PM

    Your Order: JotForm Premium Monthly [INT120906-4397-15346]


    My boss was the one to upgrade for us as I don't have authority to make purchases. I had him log in with our account and then upgrade. If he clicked "pricing" then purchased the monthly premium would that be attached to our account? Thanks!

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    Answered by mreaume on September 10, 2012 at 01:33 PM

    This was the follow up email that was sent too....


    To: James Hunt <j.hunt@ucbcanada.com>
    Reply-To: JotForm Support <jotform@interlogy.com>

    Congratulations! Your JotForm account has been upgraded to JotForm Premium Monthly:

    If you have any questions, please feel free to contact us.

    Thank you for choosing JotForm,

    JotForm Team
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    Answered by jeanettebmz on September 10, 2012 at 02:00 PM

    The correct process should had been : going to your account settings and click on upgrade.

    However it is all set. Please logout , clear your browser cache and logback in