I upgraded to a $9.99 premium account yet it still says "free". This was done two days ago, shouldn't that have been upgraded already?

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    mreaume
    Asked on September 07, 2012 at 04:47 PM
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    jeanettebmz
    Answered on September 07, 2012 at 05:04 PM

    I have searched for either your email or username (posted on this thread) and I was not able to find an order reference number into our records.

    Can you please provide us with the Order Reference number so we can match the records?

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    mreaume
    Answered on September 10, 2012 at 01:32 PM

    Your Order: JotForm Premium Monthly [INT120906-4397-15346]

     

    My boss was the one to upgrade for us as I don't have authority to make purchases. I had him log in with our account and then upgrade. If he clicked "pricing" then purchased the monthly premium would that be attached to our account? Thanks!

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    mreaume
    Answered on September 10, 2012 at 01:33 PM

    This was the follow up email that was sent too....

     

    To: James Hunt <j.hunt@ucbcanada.com>
    Reply-To: JotForm Support <jotform@interlogy.com>

    Congratulations! Your JotForm account has been upgraded to JotForm Premium Monthly:
    https://www.jotform.com/myaccount/

    If you have any questions, please feel free to contact us.
    https://www.jotform.com/contact/


    Thank you for choosing JotForm,

    JotForm Team
    jotform@interlogy.com
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    jeanettebmz
    Answered on September 10, 2012 at 02:00 PM

    The correct process should had been : going to your account settings and click on upgrade.

    However it is all set. Please logout , clear your browser cache and logback in