What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cannot get access to account

    Asked by Jen on September 07, 2012 at 05:05 PM

    Hi, we are trying to get access to the account for this form:




    The login information has been lost, and we've attempted the "forgot password" link, but we are not receiving the email.


    Can you please help?

    Page URL:

  • Profile Image

    Answered by pinoytech on September 07, 2012 at 05:56 PM

    Hi Jen,

    Form ID: 1532439654 was created under Free account using westcoastpeddler as the username of the account and using email address: westcoast*******.net.

    Hope you find this helpful and if you need further assistance, do let us know.

    Thank you!

  • Profile Image

    Answered by Jen on September 08, 2012 at 12:02 AM

    Looks like we no longer have access to that email account then. Is it possible to get the email changed to jen@thepchd.com?

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    JotForm Support

    Answered by jonathan on September 08, 2012 at 12:11 AM


    For security purposes, we cannot simply process the request without gathering useful information that can confirm your association or ownership on the form and its original author.

    Can you please share also with us your relation to the original mentioned form owner? Can you also login to your Jotform account? As is now, I can only see you logged in as 'guest account' only.

    Please update us.