Account disabled, how can I upgrade without losing my forms?

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    Asked on September 07, 2012 at 05:12 PM



    It seems I missed the deadline to upgrade by a couple hours and now my account is disabled, how can I get in to my old account to get to my forms, how do I enable the old account to upgrade it?



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    Answered on September 07, 2012 at 06:42 PM

    Hello Courtney, 

    Your account has been reactivated and your submission count reset.

    There was a bug that caused problems to the submission counters.  We apologize for the issue and thank you for letting us know and for your patience!

    Please let us know if you have any other issues!


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    Answered on September 08, 2012 at 11:13 PM



    Hey thanks for the explanation, you rock!

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    Answered on September 09, 2012 at 12:19 AM

    In behalf of Eduardo you are welcome, if you have any concerns or questions about JotForm feel free to let us know.

    Thank you for using JotForm and have a great day!