What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account disabled, how can I upgrade without losing my forms?

    Asked by Courtney on September 07, 2012 at 05:12 PM



    It seems I missed the deadline to upgrade by a couple hours and now my account is disabled, how can I get in to my old account to get to my forms, how do I enable the old account to upgrade it?



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    JotForm Support

    Answered by EduardoMendez on September 07, 2012 at 06:42 PM

    Hello Courtney, 

    Your account has been reactivated and your submission count reset.

    There was a bug that caused problems to the submission counters.  We apologize for the issue and thank you for letting us know and for your patience!

    Please let us know if you have any other issues!


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    Answered by ASAP on September 08, 2012 at 11:13 PM



    Hey thanks for the explanation, you rock!

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    JotForm Support

    Answered by mliz on September 09, 2012 at 12:19 AM

    In behalf of Eduardo you are welcome, if you have any concerns or questions about JotForm feel free to let us know.

    Thank you for using JotForm and have a great day!