JotPoll: list of forms not appearing on JotPoll if data center is set to EU

  • Profile Image
    ochapron
    Asked on October 22, 2017 at 08:52 AM

    Hello

    Impossible to connect JoyPoll to Jot Form ?? I'm in europe can it be the cause ?

    Thank you 

    Olivier

  • Profile Image
    liyam
    Answered on October 22, 2017 at 09:26 AM

    Thank you for reporting this matter to us, Olivier. 

    Yes, upon making a series of tests, I have narrowed it down that the issue is due to that data center on your account is set to EU. For the meantime, you will need to switch your data center to US to make it work. 

    I have escalated the matter to the development team. We will let you know once we have updates.

    Thanks.

  • Profile Image
    ochapron
    Answered on October 22, 2017 at 10:29 AM

    Thank our very much.

    Il I transfer my data in US to make tests, would it be possible in the next days to re-transfer them in Europe again (with the real data) ?

    Thanks

    Olivier

  • Profile Image
    Welvin
    Answered on October 22, 2017 at 11:02 AM

    Yes, of course. You can switch back to EU without losing anything in your form, especially its data. 

  • Profile Image
    ochapron
    Answered on October 22, 2017 at 05:08 PM

    HI

    I just transfer my data in US, but seems it is not sufficient (see the screen I have from 15 min).

    Thank you

    Olivier1508706469Pb2 JotPoll.JPG

  • Profile Image
    jonathan
    Answered on October 22, 2017 at 05:42 PM

    Thank you for updating us on the status. We have submitted a bug ticket report already to the higher team regarding the issue with JotPoll app.

    Let us wait for the response from our developer assigned on the ticket. We will notify you here for any status update.

    We apologize for any inconvenience caused.

  • Profile Image
    NeilVicente
    Answered on November 03, 2017 at 09:51 AM

    Hi there,

    This is now fixed. JotPoll now works for EU accounts.

    Best,

  • Profile Image
    ochapron
    Answered on November 03, 2017 at 12:32 PM

    Thank you very much JorForm, I will test it in the next days !

    Regards

    Olivier