What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Redirect after payment not to original website

    Asked by Bart on September 07, 2012 at 08:51 PM

    Hi,
    I implemented JotForm to my Wordpress website, but after making a payment (Paypal) the user is not sent back to the website, instead he/she gets the confirmation message direct from the JotForm site.
    Is this a setting somewhere?
    Regards,
    Bart
    Page URL:
    http://www.rumahbapaku.net/?page_id=73

  • Profile Image
    JotForm Support

    Answered by jonathan on September 07, 2012 at 09:38 PM

    @Bart

    Hi, since you are using a payment field(Paypal) in your form, upon form submission, the website will be automatically redirected to Paypal to confirm the payment transaction.

    You can only use the JotForm thank you page to be displayed if you are not using a payment field.

    Please inform us if this does not answer your inquiry.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by jonathan on September 07, 2012 at 10:07 PM

    @Bart

    Hi, since you are using a payment field(Paypal) in your form, upon form submission, the website will be automatically redirected to Paypal to confirm the payment transaction process.

    After the payment process/transaction was duly completed, the form user will be transferred to a page containing the link that will direct it back to the form's Thank You URL.

    Please inform us if this does not answer your inquiry.

    Thanks.