- cowponies1969Asked on October 22, 2017 at 09:03 PM
Hi can I change payment method to a paypal account as this is for a business and I have been paying it from my personal visa/direct debit card. My business does not have a credit card but we have a paypal account. Please let me know cheers Lyndall mobile no or email email@example.com 0428264205
- JotForm SupportamyAnswered on October 23, 2017 at 02:47 AM
If you need to change your payment method, we have to cancel the current one. If you confirm this process, we will cancel your current subscription and give you a refund. After we cancel it, you are able to upgrade your account via PayPal.
We are waiting for your response.
- cowponies1969Answered on October 23, 2017 at 05:43 PMHi will this loose all my forms already created?? I love this form but
surely you can change your method of payment without cancelling. Im not
prepared to cancell at all cant you just change payment method & add both
options credit card & paypal??? DO NOT cancel my subscription. Thanks
- JotForm SupportjonathanAnswered on October 23, 2017 at 09:08 PM
Cancelling your subscription will not loose any forms and data on the account.
Review our user guide: How Can I Cancel My PayPal Subscription
You can go ahead and update the payment method of your subscription.
Let us know if you need further assistance.