Change payment method of the current subscription

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    Asked on October 22, 2017 at 09:03 PM

    Hi can I change payment method to a paypal account as this is for a business and I have been paying it from my personal visa/direct debit card. My business does not have a credit card but we have a paypal account. Please let me know cheers Lyndall  mobile no or email 0428264205

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    Answered on October 23, 2017 at 02:47 AM

    If you need to change your payment method, we have to cancel the current one. If you confirm this process, we will cancel your current subscription and give you a refund. After we cancel it, you are able to upgrade your account via PayPal.

    We are waiting for your response.

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    Answered on October 23, 2017 at 05:43 PM
    Hi will this loose all my forms already created?? I love this form but
    surely you can change your method of payment without cancelling. Im not
    prepared to cancell at all cant you just change payment method & add both
    options credit card & paypal??? DO NOT cancel my subscription. Thanks
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    Answered on October 23, 2017 at 09:08 PM

    Cancelling your subscription will not loose any forms and data on the account.

    Review our user guide: How Can I Cancel My PayPal Subscription

    You can go ahead and update the payment method of your subscription.

    Let us know if you need further assistance.