What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Auto Responder - where do bounced emails go?

    Asked by swingcheese on January 31, 2011 at 04:56 AM

    Hi Folks,

    I've encountered the problem, that sometimes people have a typo in their email field, so they never receive a confirmation (auto response) after filling out the form. Is it possible to see these bounced emails, so that I can try to contact these people through different means, i.e. telephone to get their correct email address?



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    JotForm Founder

    Answered by aytekin on January 31, 2011 at 08:38 AM

    The bounce messages are sent back to our server. It is not possible to send them to the Reply-to address you set on the Email Alerts. 

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    Answered by swingcheese on January 31, 2011 at 09:52 AM

    So there is no way I can see which emails bounced? That's not so good because people will think they signed up and not get a confirmation - and I won't know until I try to send them an email that then bounces too. There must be a way that you guys can set up some kind of alert for bounced messages, no?

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    JotForm Founder

    Answered by aytekin on February 01, 2011 at 06:04 AM

    It might be possible to process bounce messages and forward messages. We will consider implementing this if there are similar requests from many users. Thanks. 


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    Answered by scoutfitters on February 02, 2011 at 07:14 PM

    Ooo yes please!

    I would love this feature. I like how if we process payments, the form registers the item as pending. It'd be helpful to require email confirmation in the same way and have it pending too.


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    Answered by jssharma on June 25, 2013 at 03:32 PM

    I also am interested in this feature

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    Answered by capetechtress on May 28, 2014 at 07:51 PM

    I need this feature as well and pay for your services. It has been three years since the original submission. Any plans to add this yet?? We have over a hundred submissions a month and don't have a way of telling which one is bounced. Please help!