Why am I getting a blank white screen I try to preview

  • IanRm
    Asked on October 23, 2017 at 3:08 AM

    Why am I getting a blank white screen when I try to preview this form please?

    Jotform Thread 1279724 Screenshot
    Page URL: https://eu.jotform.com/edit/3845002264217649871?utm_source=emailfooter&utm_medium=email&utm_term=72922763186969&utm_content=edit_submissions&utm_campa
  • BJoanna
    Replied on October 23, 2017 at 5:44 AM

    I cleared the form cache on your account and the preview issue should be resolved now. 

    1508751758preview Screenshot 10

  • IanRm
    Replied on October 23, 2017 at 6:43 AM
    Is this something that I as end user can do? or do we need to request it
    from support ? - why does it happen - can it be avoided ?
    Kind Regards
    Ian
    Ian Mullen
    Ross Print Services, 5 Applewood Drive
    Greystones, Co. Wicklow
    *T: +353 1 287 6612*
    M: +353 87 255 4216
    ...
  • BJoanna
    Replied on October 23, 2017 at 10:12 AM

    Yes, you can also clear the form cache on your account:

    How to Clear Your Form Cache?

    I'm not sure why this has happened. Please note that your live form was working properly and your users were able to fill it. There was an issue only in preview mode. 

    Feel free to contact us if you have any other questions.