How do I set up an auto responder e mail when payment is not complete

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    Asked on October 23, 2017 at 03:59 AM
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    Answered on October 23, 2017 at 08:12 AM

    I assume you are talking about this form:

    If you want to send a reminder only to the users who do not complete the payment, It is not possible to send an autoresponder email only to these users. Because, the autoresponder email is sent to the email address entered to selected email field. There is no feature to check if the payment is completed or not.

    On the other hand, you can enable "Pending Payment Email" option on your payment setting to receive email for the incomplete payments. 

    1508760518Screen Shot 2017-10-23 at 15.1

    After that, you can send a reminder manually to your users who do not complete payment according to incomplete notifications. I hope, this helps you. If you need any further assistance by our side, please do not hesitate to contact us. 

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    Answered on October 23, 2017 at 06:07 PM

    Thank you for your prompt response

    I will give the 'Pending Payment' e mail a go