- TamingaAsked on October 23, 2017 at 03:59 AM
- JotForm SupportRoseAnswered on October 23, 2017 at 08:12 AM
I assume you are talking about this form: https://www.jotform.com/72851361830859
If you want to send a reminder only to the users who do not complete the payment, It is not possible to send an autoresponder email only to these users. Because, the autoresponder email is sent to the email address entered to selected email field. There is no feature to check if the payment is completed or not.
On the other hand, you can enable "Pending Payment Email" option on your payment setting to receive email for the incomplete payments.
After that, you can send a reminder manually to your users who do not complete payment according to incomplete notifications. I hope, this helps you. If you need any further assistance by our side, please do not hesitate to contact us.
- TamingaAnswered on October 23, 2017 at 06:07 PM
Thank you for your prompt response
I will give the 'Pending Payment' e mail a go