Embedded form is not mobile responsive

  • Poulsen
    Asked on October 23, 2017 at 4:06 AM

    Why can´t my form "Annonce HundKatt for Website TLFvers." not been seen on smartphones (Android)? 

    Username: Poulsen

    Best regards

    Hans Jørgen Poulsen

    Page URL: http://hundkatten.dk/tilmelddyr.htm
  • candy
    Replied on October 23, 2017 at 8:20 AM

    Dear Hans,

    We are sorry for the inconvenience you have. Every form you have created in JotForm is mobile responsive.

    I have checked your form standalone on Samsung Galaxy S8 and I have seen that there is not any problem on the mobile device as seen example screenshots below:

    1508760712Screen Shot 2017 10 23 at 3 Screenshot 10

    1508760752Screen Shot 2017 10 23 at 3 Screenshot 21

    Besides, I have checked your website on the same mobile device and I have seen that the form is not seen as seen below:

    1508760863Screen Shot 2017 10 23 at 3 Screenshot 32

    This means your website is not responsive to mobile devices. This is the problem in your website codes. I have investigated and seen that there is a div container class for the form with the absolute position as seen below:

    1508761071Screen Shot 2017 10 23 at 3 Screenshot 43

    You need to write additional CSS codes in order to make this container mobile responsive. Please check the following video for detailed information: https://www.youtube.com/watch?v=nvAqIvNRVHs  

    I hope this helps.

  • icadmarketing
    Replied on October 23, 2017 at 9:31 AM

    So I just checked her site and receive the same issues that she described.

    I have the same issues that I am trying to resolve as well.
  • candy
    Replied on October 23, 2017 at 11:05 AM

    Dear @icadmarketing,

    I have split the thread as you can find the answer at the following thread URL: https://www.jotform.com/answers/1280009 

    Please follow your thread at that link.

    Thank you.