Need to change submitted form entry data when a customer input wrong data.

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    OYW
    Asked on October 23, 2017 at 07:50 AM
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    Kiran
    Answered on October 23, 2017 at 11:02 AM

    You may edit the form submissions from the submissions view page by clicking on Edit button.

    https://www.jotform.com/help/269-How-to-View-Form-Submissions 

    1508770880EditSubmission.png

    Hope this information helps! 

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    OYW
    Answered on October 23, 2017 at 07:57 PM

    I am aware of that, but there is no save option. After I make the change of the customer input mistake, all that is available is a close option and that does not save the change.

    Do I have to use the submit button in the form for it to save?

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    Kiran
    Answered on October 23, 2017 at 10:13 PM

    Yes. While editing a submission, it is required to submit the form again and that is how the modified information will be stored to the submission.

    Hope this information helps!