My customers are saying that the form is not submitting

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    precisetranscripts
    Asked on October 23, 2017 at 09:31 AM

    Hi this is my form that I use for my clients that submit files in for work. The past couple of days a couple of my clients stated they had issues submitting the form.

    https://form.jotform.us/71707963511155


    And my customers are not being able to submit the form? 



    Please advise.



  • Profile Image
    Welvin
    Answered on October 23, 2017 at 11:58 AM

    I was able to submit the form. Did you embed this form on your website? If so, can you share us the link? This could be a case of a script conflict. If there's a conflict, our iframe method will help you fix it.

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

  • Profile Image
    Welvin
    Answered on October 23, 2017 at 11:58 AM

    I was able to submit the form. Did you embed this form on your website? If so, can you share us the link? This could be a case of a script conflict. If there's a conflict, our iframe method will help you fix it.

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

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    precisetranscripts
    Answered on October 23, 2017 at 12:00 PM

    No, it is not embedded on my website.  I should say only 2 clients tried to upload and it didn't work.  One sent me a screenshot of what he entered and I would be able to share but I just would not want his info public? Please advise. 

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    precisetranscripts
    Answered on October 23, 2017 at 12:54 PM

    So another person said the form won’t let her submit. A red error flashes quickly. 

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    david
    Answered on October 23, 2017 at 02:06 PM

    I also tested your form and was able to send a submission through.  As far as I can tell, the form should be functional.  Do you happen to know what error is that flashes?  The only thing I saw was the quick pop-up for the random value generator.

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    precisetranscripts
    Answered on October 23, 2017 at 07:26 PM

    No they are unsure of the error as it flashes really quick. One person I realized was entering the date with slashes, not dashes.

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    ashwin_d
    Answered on October 23, 2017 at 10:51 PM

    I did check your form and found that date field is configured with separator as "-". If you input date with slashes, it will trigger validation error and form will not allowed to be submitted. Please check the screenshot below:

    1508813321dateseparator.gif


    I would suggest you to ask users to use calendar to select date as displayed in the screenshot above. 

    Hope this helps.

    Do get back to us if you have any questions.