When I submit a form the text doesnt get sent

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    Asked on October 23, 2017 at 09:37 AM
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    Answered on October 23, 2017 at 11:54 AM

    I tested your form http://www.jotformeu.com/form/72936788284374 and I received the following email.


    Can you please clarify the following so we can further help?

    1. Is the form above correct. If not, please give us the URL of the correct form you are having an issue with.

    2. Which email is having the issue? Is it the email notification or the autoresponder email?

    3. What do you mean by "text is not being sent"? Can you please give us a screenshot of the email you are receiving the part of the form which you do not receive?

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    Answered on October 23, 2017 at 12:43 PM
    Just before the submit section there is some text which has a booking form link and a trust pilot link. We want that included
    Andy Challoner
    Managing Partner
    t : 0843-523-6264
    M: 07970-753417
    e : andy@securecareservices.co.uk
    w : www.securecareservices.co.uk

    All enquiries
    Exclusive Secure Care Services
    The Quadrant
    Parkway Business Centre
    99 Parkway Avenue
    S9 4WG
    "Pride - Personal Responsibility in Delivering Excellence
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    Answered on October 23, 2017 at 01:56 PM

    Please note that the Text fields are not included automatically in the notification/autoresponder emails. It is required to add the text manually to the emails with the links. Please try adding the same text from the Text field on the form to the email notification/autoresponder.

    Please give it a try and let us know if you need any further assistance. We will be happy to assist you further.