Can you please let me know why my account is suspended?

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    mohamedarif 
    Asked on October 23, 2017 at 10:21 AM

    Can you please let me know why my account is suspended?

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    Jan
    Answered on October 23, 2017 at 12:30 PM

    This is a duplicate thread. I already posted a reply on the original thread. Here's the link: https://www.jotform.com/answers/1279945.

    Thank you.

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    Mohamedarif 
    Answered on October 23, 2017 at 12:44 PM

    I'm not able to view the answer as I don't have access to that page. 

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    Marvih
    Answered on October 23, 2017 at 01:55 PM

    Here is my colleagues reply to that thread.

    Your account (mohamedarif) is currently suspended. The form (Application for Business Visa in the Maldives) is the one triggered the suspension. I checked the form and I can see that you have fields that are asking for sensitive information.

    150877511210-24-ghwi0.png

    150877513210-24-1v336.png

    Please take note that collecting sensitive information is not allowed here in JotForm. I recommend you check the Terms and Conditions.

    We need to delete the guilty fields so that we can reactivate your account. If you really need to collect the Passport information, then you need to have the following in your form:

    1. An agreement stating the usage of sensitive information. You can use the "Text" tool. You may also use the Short Scrollable Terms widget or Terms & Conditions widget.

    2. Digital signature field. You can use the E-Signature widget or the Smooth Signature widget.

    In regards to the File Upload field where the user can upload a sample copy of the passport, we need to remove this completely.

    Let us know if this is okay with you. We will wait for your reply. Thank you.