What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Matrix CSV/Excel Export issue

    Asked by OraYaniv on May 03, 2010 at 02:48 AM
    When you export a matrix submission to csv/excel only the column name shows up without the row name, and only shows the answers that were actually answered.

    i.e - If the user answered only rows 1 & 3, there is no way from the excel to know what rows he answered to (1&2 or 2&3 or 1&3 etc.).

    This is the same case in the submission emails.
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    JotForm Founder

    Answered by aytekin on May 03, 2010 at 07:13 AM
    We will look into this problem and get back to you. Thanks.
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    Answered by OraYaniv on May 06, 2010 at 04:22 AM
    Is there any update on this issue?

    Thanks.
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    JotForm Founder

    Answered by aytekin on May 06, 2010 at 05:25 AM
    No, it is still in the bug list. We should be able to get to that by June.
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    Answered by OraYaniv on May 07, 2010 at 03:44 AM
    Because I had 'wasted' 9 submissions while trying to get this to work, could you please reset the number of submissions on my account (orayaniv)?

    Thank You!
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    JotForm Founder

    Answered by aytekin on May 07, 2010 at 03:48 AM
    Done. :)
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    Answered by OraYaniv on May 07, 2010 at 04:39 AM
    Thank you so much!
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    Answered by Renilo on May 20, 2010 at 09:19 AM

    This is a really big issue for me too. I've practically wasted one round of investigation becasue I cannot decipher the feedback. It's really annoying! Unless this is fixed soon, I'm abandoning your tool altogether. I'll be using google docs while waiting...

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    JotForm Founder

    Answered by aytekin on May 07, 2012 at 01:14 PM

    UPDATE: We have now released integration with Google Docs:

    http://www.jotform.com/blog/57-Google-Docs-Integration-Send-Responses-to-Google-Spreadsheets-Instantly-

    You can get your submissions directly in a Google Docs Spreadsheet. Please give it a try and if you have any further comments or suggestions, post it on the blog post comments.