Form not updating on live preview

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    RSSMarketing
    Asked on October 23, 2017 at 12:14 PM

    Hello,

    I have attempted to update this form: https://form.jotform.com/72914083413958 

    have tried on multiple attempts to remove the Member Services position from the list and it works on the back end, but our live preview still has it as an option. Please assist me in updating the form so it reflects properly live.

  • Profile Image
    Kevin_G
    Answered on October 23, 2017 at 01:35 PM

    Are you referring to the option shown on my screenshot below: 

    15087797271.png

    I have cloned your form and removed such option, it seems to work on my end, here's my cloned form: https://form.jotform.com/72955526454970 

    I would recommend you to delete the option from your field and make sure that the changes have been saved, you can confirm this on the top toolbar: 

    15087800211.png

    If you cannot see the change reflected, please try clearing your forms cache, this guide will help you doing so: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

    If the problem persists, please confirm us the option you want to remove and the field where it's present, we will be glad to test this directly on your form since it might be an isolated issue. 

    Please let us know how it goes.