New form layout: Form is not submittable even after filling all fields

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    Foliodgr
    Asked on October 23, 2017 at 12:35 PM

    Buongiorno,

    sto utilizzando JotForm per un formulario di richiesta lavoro per una Unità dell'Università dove lavoro. Il vostro servizio mi pare ottimo, e ringrazio per fornirlo anche nella forma gratuita.

    Però improvvisamente sto riscontrando un errore: l'usuario compila tranquillamente tutto il formulario, ma quando clicca su "Inviare" compare una finestra di errore (senza però indicare dov'è l'errore) e il formulario non viene inviato. Come posso risolvere questo problema?

    Grazie mille

    Oscar

    https://form.jotformz.com/Foliodgr/solicitud_trabajo

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    Nik_C
    Answered on October 23, 2017 at 02:01 PM

    I tested your form and I was able to replicate this issue. The error is showing even though the fields are filled.

    I will forward this issue to our backend team for further checking.

    We will notify you further through this thread.

    Thank you for reporting this issue.

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    Foliodgr
    Answered on October 23, 2017 at 04:08 PM

    Grazie mille :) aspetto altra email per correggere gli errori... 

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    Foliodgr
    Answered on October 24, 2017 at 12:04 PM

    Oggi nuovamente un cliente non ha potuto inviare il formulario per un errore (ma non si sa quale sia l'errore) :(

    Cosa posso fare? Grazie

    Oscar1508861052Captura de pantalla 2017-10-24

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    Nik_C
    Answered on October 24, 2017 at 01:32 PM

    Unfortunately, the problem is still not resolved and our developers are working on it still.

    We will inform you as soon as the issue is resolved.

    Thank you for your patience.

  • Profile Image
    Foliodgr
    Answered on November 06, 2017 at 07:55 AM

    Buongiorno, si è riuscito a capire dov'è l'errore nel mio formulario? si è risolto?

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    John_Benson
    Answered on November 06, 2017 at 10:04 AM

    Unfortunately, we still do not have an update on this issue. As of checking, the ticket is set to important. You will be updated on this thread once it is fixed.

    Thank you.

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    ceren
    Answered on November 27, 2017 at 10:07 AM

     Hello Foliodgr,

    We're sorry for the inconveniences. The issue which causes your form not to submit is fixed. I've cloned your form and made a test submission. It seems everything is working fine now.

    If you have any other questions, please let us know.