Total in the form is not the same total passed to PayPal

  • Profile Image
    ThermomixBenelux
    Asked on October 23, 2017 at 01:00 PM

    Dear,

    We have 2 serious issues with our order form in JotForm :

    - the amout between jotform and paypal are not equal. There is a difference between the calculation into the form and after that once customer wants to pay in Paypal! How is this possible?

    - Into the coupon you have a field 'Appliquer la remise à...' I only can choose betweel Facebook / Livraison / Jotform but a collegue of me with same parameters as a choice between Product / Transport / Total.... How is this possible and could this affect the total amount of order confirmation?

    Thanks a lot for your quick feedback.

    Best regards,

    Julie

    Cnudde

  • Profile Image
    david
    Answered on October 23, 2017 at 02:17 PM

    I cloned a couple of your forms to test and was unable to reproduce the issue.  The total shown in the form matched the total that was being passed to PayPal:

    1508782581Capture1.PNG

    1508782543Capture.PNG

    Which form is not passing the correct total and do you happen to have an example where they did not match?  Let us know what you can and we will look in to this further.