Submit button not appearing on some mobile devices

  • cumberlandcss
    Asked on October 23, 2017 at 1:56 PM

    Hello,

    I am getting reports that a 'submit' button is missing from the bottom of our form for some mobile users.  It is fine on some phones but not on others.  Do you know what would cause this? And why it's only affecting some users?

    Thanks

  • John_Benson
    Replied on October 23, 2017 at 3:17 PM

    I checked the form using my iPhone 6s plus and I can see the Submit button properly. 

    1508786078IMG 1048 Screenshot 10

    Is the form embedded to a website? If yes, please provide the website link so we can check it further.

    If not, please provide the mobile device that is having an issue viewing your form so we can try to replicate on our end. 

    We'll wait for your response. Thank you.

  • cumberlandcss
    Replied on October 23, 2017 at 4:28 PM

    Yes, it is embedded to a website, the link is https://www.cumberlandcommunityschools.com/healthy-lunch-program/regular-lunch-order-form/

    I can also see the 'Submit' button on my iPhone 5 but it does not appear on a Samsung Galaxy S5 (See screen shot below)

     

    150879044822688673 10155619480970491 381 Screenshot 10



    Thanks for your help!

  • Mike
    Replied on October 23, 2017 at 7:33 PM

    I have replaced the logo element on your form with an image element.

    Submit button not appearing on some mobile devices Image 1 Screenshot 20

    Please re-check the form to make sure that the issue is fixed.

  • cumberlandcss
    Replied on October 24, 2017 at 11:58 AM

    Fantastic, thanks for your help, the issue is resolved!


    Thanks again,

    Thea