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BBS22Asked on October 23, 2017 at 3:42 PM
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Kevin Support Team LeadReplied on October 23, 2017 at 3:54 PM
May you please provide us more details about the issue you're facing?
Does it happen when you try to apply the theme directly from the theme's page or through the settings?
If you may kindly provide us the form where you're working on, that would be helpful too so we can clone it and test with that on our end as well.
We will wait for your response.
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BBS22Replied on October 23, 2017 at 4:43 PMThis is the form: https://form.jotform.co/72955979636883 and in any of the 2 accounts that is salim_hoy@hotmail.com or cposh@bbs.gov.bz
But now it seems to be opening to edit, but it is sometimes no image on page, just a blank white page and sometimes freezes when putting in a widget, I am using Google Chrome
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Kevin Support Team LeadReplied on October 23, 2017 at 7:11 PM
I have checked both accounts, but I was unable to replicate the issue, here is an example while I was editing the form you provided, I was able to add a widget as you can see and the form loaded fine on my end:
I'm using Chrome too, the latest version, and Windows 10. May you please test your form using incognito mode or a different browser?
This might be a cache issue, but using incognito or a different browser should help you to find it the builder works or not with these themes.
If the problem still persists, please provide us some screenshots about the issue and if possible, please open the web console. The following guides will help you doing so:
https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers
https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
We will wait for your response.