Form Themes: Why is the cloned form loading blank?

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    BBS22
    Asked on October 23, 2017 at 03:42 PM
    I do have a problem though, I want to use one of the Halloween themes contact form, but when I clone it, the page only goes blank, I cannot go ahead to edit or anything, why is that? I want to include it on my website.
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    Kevin_G
    Answered on October 23, 2017 at 03:54 PM

    May you please provide us more details about the issue you're facing? 

    Does it happen when you try to apply the theme directly from the theme's page or through the settings? 

    If you may kindly provide us the form where you're working on, that would be helpful too so we can clone it and test with that on our end as well. 

    We will wait for your response. 

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    BBS22
    Answered on October 23, 2017 at 04:43 PM
    This is the form: https://form.jotform.co/72955979636883 and in any of the 2 accounts that is salim_hoy@hotmail.com or cposh@bbs.gov.bz
    But now it seems to be opening to edit, but it is sometimes no image on page, just a blank white page and sometimes freezes when putting in a widget, I am using Google Chrome

    ...
  • Profile Image
    Kevin_G
    Answered on October 23, 2017 at 07:11 PM

    I have checked both accounts, but I was unable to replicate the issue, here is an example while I was editing the form you provided, I was able to add a widget as you can see and the form loaded fine on my end: 

    15087999191.gif

    I'm using Chrome too, the latest version, and Windows 10. May you please test your form using incognito mode or a different browser? 

    This might be a cache issue, but using incognito or a different browser should help you to find it the builder works or not with these themes. 

    If the problem still persists, please provide us some screenshots about the issue and if possible, please  open the web console. The following guides will help you doing so: 

    https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers 

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    We will wait for your response.