I am unable to edit my PDF form

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    Emma0201
    Asked on October 24, 2017 at 05:27 AM

    I am trying to edit my pdf form and have been experiencing the same problem for 2 days now.

    It keeps only partially loading and then says the page is not responding please recover the page.

    As you can see the company logo is not loading properly and I am unable to get to the point of editing.

    I would appreciate any help you are able to give.


    Emma


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    aubreybourke
    Answered on October 24, 2017 at 09:25 AM

    I cleared your form caches. And I tested form 72753245027354. I was able to reproduce the error. So I have escalated this issue to Level 2 support. They will investigate and post a response here on this thread as soon as it is possible for them.

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    Helen
    Answered on October 26, 2017 at 04:26 AM

    Hello Emma,

    Thank you for contacting us.

    Your issue has been fixed now. Please check your submission PDF and if you have still problem, reset your PDF. It will fix your issue.

    Thank you,