Submissions: an old application resurfaced as new

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    KETCH
    Asked on October 24, 2017 at 09:49 AM

    On Oct. 22, we received a "new" application from one of our staff. The original application date was 5/24/16 (when we hired her). Any idea how this happened? She was as surprised as I was.

  • Profile Image
    BDAVID
    Answered on October 24, 2017 at 11:48 AM

    Whats the form in question, and the submission ID? In order to get the ID, you need to go to your form submissions page: https://www.jotform.com/help/269-How-to-View-Form-Submissions , then, you need to click on the "More settings: gear icon and check the ID box.

    Probably, you or her submitted the form in edit mode? Or, is it a new submission? 


  • Profile Image
    KETCH
    Answered on October 24, 2017 at 12:02 PM

    The submission ID is 3845094783729056233 for Marquila Wiseman. It is a job application. Neither she nor I had touched it since 5/24/16, and suddenly there it was in the inbox on 10/22/17, masquerading as a "new" application.

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    TREVON
    Answered on October 24, 2017 at 01:49 PM

    I have checked the form submissions and noted that a submission was made as shown below:[2017-10-22 15:24:38] Submission #3845094783729056233 Form #11225837414 SENT to jobs@ketch.org from Marquilawiseman@gmail.com, via SENDMAIL.

    I'm forwarding the issue to our next level support for investigation. You'll be updated on the issue on this thread. 

  • Profile Image
    asil
    Answered on October 25, 2017 at 10:39 AM

    I have checked email logs for your form with the supplied submission id. Logs show that there was a POST request that is coming from KETCH on exact same date as your submission(22/Oct/2017 19:24:38). Submission was made from an Android mobile phone version 5 which uses Chrome version 49.