How can I disable the paypal option?

  • prevostc
    Asked on October 24, 2017 at 12:08 PM

    When creating my form, I selected a template which contains the PayPal option. When I try to submit a test form, I get the message "Invalid PayPal account used. Please contact form owner." How can I disable this feature? I don't want my users to pay online.

    Jotform Thread 1281227 Screenshot
  • John_Benson
    Replied on October 24, 2017 at 1:42 PM

    I checked your account and there is no form created.

    To remove the PayPal integration to the form, select the payment field and click the Delete button (Trash Icon).

    If the issue persists, please provide the form URL so we can check it further. Thank you.