Having trouble openening attachments sent

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    PRSLLC
    Asked on October 24, 2017 at 12:35 PM

    most of the attachments that we are receiving come up with a 404 not found code

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    John_Benson
    Answered on October 24, 2017 at 02:01 PM

    I did a test submission to your form. Could you please check it if you can open the PDF?

    Also, I cloned the form to test it on my end and I was not able to replicate the issue. I have received the PDF and viewed it properly.

    Also, are you opening the attachment using your email? Could you please try opening it in the Submission page and see if the issue persists? To view the submissions page, please follow this guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    We'll wait for your response. Thank you.