- M732burkeAsked on October 24, 2017 at 03:24 PM
why can't subuser download submissions?
- JotForm SupportaubreybourkeAnswered on October 24, 2017 at 05:25 PM
It looks like the reason could be because you store your data in the US.
And your sub user probably stores theirs in Europe (Germany). So you need to tell your subuser to uncheck the "Europe Datacenter" box: