How can I clear selections on hidden fields?

  • Profile Image
    communications_gsrv
    Asked on October 24, 2017 at 05:40 PM

    Hello!

    I have a dynamic form: https://form.jotform.com/72765788354170 

    If, for example, you see the question "Select the Type(s)/Medium(s) for Your Request" and select "PDF...". Then, under "How can we help you with your PDF?" you select "I need help creating a new PDF."

    So far, the form has loaded questions related to new PDFs perfectly. Now, let's say you change your mind and 1) deselect "PDF  -  Anything to do with a PDF (even if it's on a website)" and then 2) select "Logo or Branded Template  -  We'll help you locate existing files". 

    Now, even though you should only be seeing questions for "Logo or Branded Template", the PDF questions aren't going away.

    Why is this?


  • Profile Image
    Kevin_G
    Answered on October 24, 2017 at 08:29 PM

    I would suggest you to try setting your form to clear values of hidden fields, I think the selection is still retained even if the field is hidden so the related fields are showing. You will find the option under the settings tab, form settings section, clicking on show more button and scrolling down until the option "Clear Hidden Fields", please select "Clear on being hidden". 

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    I hope this helps. 

  • Profile Image
    communications_gsrv
    Answered on October 25, 2017 at 10:49 AM

    Actually, sorry, I cleared my cache and your suggestion is working. Thanks!