What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    help with my payment form

    Asked by allworldsports on September 09, 2012 at 02:46 AM

    is there a way where i dont get submission unless my customer actual pays??

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    Answered by gori-mathew on September 09, 2012 at 03:00 AM

    Thanks you for contacting us.

    Actually the data gets posted once the user has successfully paid using Paypal since only after then they are redirected to the confirmation/thank you page.If the payment was not successful or if the user closed the browser without completing the payment process at paypal this will be recorded in JotForm as a Pending Submission. The confirmation page will not be loaded and no notification email is sent out.

    Please follow this guide to learn How to View Pending Submissions.


    For successful payment the payer information such as first name, last name and paypal email address is included in the submission.