- ewtsmAsked on September 09, 2012 at 07:37 AM
Hi, I just paid to upgrade account and it is now saying I am over quota again and to upgrade.
Can you please update the account.
- gori-mathewAnswered on September 09, 2012 at 07:55 AM
We apologize for inconvenience caused to you. I have fowarded this request to our 2nd level support team to check and upgrade your account.
We will keep you posted once thi is done.
- gori-mathewAnswered on September 09, 2012 at 07:59 AM
I have reset your account to allow you login and access your forms awaiting our secoind level support's response.
- JotForm FounderaytekinAnswered on September 10, 2012 at 04:28 AM
We do not see a payment from you. Can you tell us what was the email address on your order? Have you received an order confirmation email? Please forward that email to firstname.lastname@example.org.
- ewtsmAnswered on September 11, 2012 at 06:07 PM
Hi Aytekin, I have been asked to come back to this thread and supply more details. Are you FastSpring? Have paid on the 5th of September, PayPal Express Checkout Payment Sent (Unique Transaction ID 5N586517D8504730R)
Description: You have sent $9.95 USD to FastSpring with PayPal
- ewtsmAnswered on September 11, 2012 at 06:09 PM
5 Sep 2012 Payment ToFastSpringCompleted Details Payment To FastSpring 5N586517D8504730R -$9.95 $0.00 -$9.95 USD 5 Sep 2012 Currency Conversion (credit) To US DollarFrom Australian DollarCompleted Details Currency Conversion (credit) To US Dollar From Australian Dollar 0GK41715TG2786206 $9.95 $0.00 $9.95 USD 5 Sep 2012 Currency Conversion (debit) From Australian DollarTo US DollarCompleted Details Currency Conversion (debit) From Australian Dollar To US Dollar 3FV759407M1122106 -$10.15 $0.00 -$10.15 AUD 5 Sep 2012 Temporary Hold ByPayPalRemoved Details Temporary Hold By PayPal 4LY90770AD8902028 $10.15 $0.00 $10.15 AUD 5 Sep 2012 Temporary Hold ByPayPalPlacedPayPal has placed a temporary hold while we're reviewing it. We'll contact you shortly with further information.PayPal has placed a temporary hold while we're reviewing it. We'll contact you shortly with further information. Details Temporary Hold By PayPal 1FV51750GJ016924C -$10.15 $0.00 -$10.15 AUD 5 Sep 2012 Authorisation ToFastSpringCompleted Details Authorisation To FastSpring 3AV74598DB647294H -$9.95 $0.00 -$9.95 USD
- JotForm SupportNeilVicenteAnswered on September 11, 2012 at 06:38 PM
Please accept our apologies for any inconvenience caused. I have found the transaction records for your payment so I went ahead and manually resent the server notifications to have your account upgraded appropriately.
If you do not see the changes to your account, kindly log out then log back in. You may need to clear your browser's cache if the changes are still not reflected.
Thank you very much for availing our premium services. More power to you and your business!