I have done the same, i get the notification but the person who complet

jrstill
Asked on October 25, 2017 at 07:19 AM

I have done the same, i get the notification but the person who completed the form does not.

This is a re-post of a comment on Setting up an Autoresponder Email
aubreybourke
Answered on October 25, 2017 at 09:33 AM

The reason for this is because you are using encryption on your form ( 72963198870370 ).

Autoresponders are disabled when encryption is enabled. However notifications will work. The only problem is the receiver of the notification will need a copy of the private key to access the data.

Encrypted Forms and How to Use Them
patioabierto
Answered on November 24, 2017 at 02:53 AM

Hi, I have the same problem.

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I select the email field, I save it and when I refresh the browser, that poster appears.I do not know what to do. Please I need help.

My form is https://form.jotformz.com/72280703441651
Chriistian
Answered on November 24, 2017 at 04:00 AM

@patioabierto

I have moved your concern to a separate thread to avoid confusion. Please follow up your concern in this link: https://www.jotform.com/answers/1306078.