I have done the same, i get the notification but the person who complet

  • jrstill
    Asked on October 25, 2017 at 7:19 AM

    I have done the same, i get the notification but the person who completed the form does not.

  • aubreybourke
    Replied on October 25, 2017 at 9:33 AM

    The reason for this is because you are using encryption on your form ( 72963198870370 ).

    1508938187Microsoft Edge 25 10 2017 14 2 Screenshot 10

    Autoresponders are disabled when encryption is enabled. However notifications will work. The only problem is the receiver of the notification will need a copy of the private key to access the data.

    Encrypted Forms and How to Use Them  

  • patioabierto
    Replied on November 24, 2017 at 2:53 AM

    Hi, I have the same problem.

    . 1511509816Captura de pantalla 2017 11 24 Screenshot 10

    I select the email field, I save it and when I refresh the browser, that poster appears.I do not know what to do. Please I need help.

    My form is https://form.jotformz.com/72280703441651

  • Chriistian Jotform Support
    Replied on November 24, 2017 at 4:00 AM

    @patioabierto

    I have moved your concern to a separate thread to avoid confusion. Please follow up your concern in this link: https://www.jotform.com/answers/1306078.